The links below are links to Internet sites that may be of interest to Call Center and Help Desk professionals:

	HDI
	HDI White Papers  (Requires Silver Level Membership)
	whatis?com (Part of the TechTarget Network of Enterprise IT Web Sites)
	Gartner Group
	META Group
	Destination CRM
	Customer Service Group
	Call Center News
	Tech Republic
	Knowledge Management Consortium International (KMCI)
	Resource Center for Customer Service Professionals

 

If you have a link that you think should be added to our list, please email the Webmaster or use the feedback form.