HDI Certification/ Training

Get HDI certified.  Soar on the cutting edge by staying current with the HDI's certification program and proven training series.

Certification is the key to every support professional’s development and a sure way to stay on top of the job—and keep moving up. This site (http://www.thinkhdi.com/certification/) will help you understand the intricacies of this internationally recognized certification program and proven training series from knowing how to prepare for tests and becoming a trainer to locating training seminars and understanding auditors. Discover the certification benefits of heightened credibility, greater customer satisfaction, improved employee morale and measurement tools to help you accurately gauge your organization’s success.

Occasionally, the local chapter, Southwest Synergy sets up local training for the certification.  Should you be interested in local training, please contact one of the board members.

Have you been waiting for the right time to get yourself or your support staff certified with one of the Help Desk Institute’s world-class, globally recognized certifications? HDI now has the capability to offer you instructor-led certification classes without ever leaving your desktop!  Course Offerings:       Customer Support Specialist (8 hours) - for front-line customer service and support staff     dedicated to providing outstanding levels of service and support.     Help Desk Analyst (8 hours) - for front-line technical support analysts who want to develop foundational knowledge of help desk and support center operations.      Help Desk Bootcamp (combination of CSS and HDA) (12 hours) - combines the essential skills and techniques for both the Customer Support Specialist and the Help Desk Analyst.      Help Desk Manager (12 hours) - for the seasoned help desk and support center supervisors, managers, and project managers with 3-5 years of experience who are responsible for day-to-day operations. Benefits of HDI’s instructor-led webinars: No travel/expense costs You can sit at your own desk In four days of 2 or 3 hour sessions (depending on certification type) you are prepared to sit for the certification exam You will receive a PDF of the certification course manual and a copy of the slide presentation Interactive and convenient Bulk discounts available HDI’s instructor-led webinar schedule  Please call (800) 248-5667 or visit http://thinkhdi.com/certification/alternativeTrainingMethods/certificationWebinars.aspx to register today.  If you have any questions regarding certification webinars please email training@thinkhdi.com.